cancellation policy
Rain or Shine
Our charters are considered “rain or Shine” fishing charters. We do not cancel because of the threat of rain or actual rain showers on the day of your charter. Here in South Florida and Miami Beach, rain at some level is forecasted nearly every day. Luckily most of the time rain showers are typically brief and fast moving. The old saying down here is… “If you don’t like the weather, just wait ten minutes”. When do we cancel for weather, Click here for more info.
Phone & E-mail bookings
All Charters require a 50% deposit if booked in person, or a 50% deposit authorized on a credit card for all bookings made by phone or e-mail. If you use your credit card information to secure your charter booking, a 50% authorization will be made. You can pay in full on the day of your charter as no funds will be transferred until then, unless advised otherwise. If you cancel less than 14 days before your charter date, we will charge your credit card 50% of the advertised base price of your charter. Please do not book your trip until you are 100 % sure of the date and time. If you cancel less than 24 hours before your charter date or no show on the day of your charter you will be charged 100% of the charter rate. Please be courteous and give us enough time to re-book the date and we will work with you.
Please do not book your trip until you are 100 % sure of the date and time. Once you give your credit card information you agree to a 50% deposit in exchange for holding the day and time of your fishing trip. This information is given verbally to every phone booking.
A full 100% refund is due to the customer if cancellation occurs prior to 14 days before the reserved date(s) or for any cancellation resulting from double-booking errors, mechanical problems, inclement weather (captain’s discretion) or other act of God. No refund is due to the customer if the customer cancels inside of the 14 days before the reserved booking date (s). Customer will be charged full charter amount, plus any service fees (if necessary), landing fees and gratuity, if cancelled less than 24 hours prior to booked date. Prices are subject to change without notice.
Trips Booked on our On-Line Booking System
All Charters require a 50% deposit depending on the chosen charter. A 50% deposit will be authorized on your credit card for all bookings made on the calendar system, when charter is inside of fourteen (14) days from the date of the booking. If you use your credit card information to secure your charter booking, a 50% charge will be made. If you cancel less than 14 days before your charter date, we will charge your credit card 50% of the agreed price of your charter. If you must cancel your charter inside of two weeks, please call ASAP and if we can re-book the day we will be glad to work with you on your deposit. With your credit card booking, you agree to a 50% deposit in exchange for holding the day and time of your fishing trip.
If you cancel less than 24 hours before your charter date or no show on the day of your charter you will be charged 100% of the charter rate. Please be courteous and give us enough time to re-book the date and we will work with you.
Please do not book your trip until you are 100 % sure of the date and time. Once you give your credit card information you agree to a 50% deposit in exchange for holding the day and time of your fishing trip. This information is given verbally to every phone booking.
A full 100% refund is due to the customer if cancellation occurs prior to 7 days before the reserved date(s) or for any cancellation resulting from double-booking errors, mechanical problems, inclement weather (captain’s discretion) or other act of God. No refund is due to the customer if the customer cancels less than 2 days before the reserved booking date (s). Customer will be charged full charter amount, plus any service fees (if necessary), landing fees and gratuity, if cancelled less than 12 hours prior to booked date. Prices are subject to change without notice.
Written Contracted Charters
A full 100% refund is due to the customer if cancellation occurs prior to 14 days before the reserved date(s) or for any cancellation resulting from double-booking errors, mechanical problems, inclement weather (captain’s discretion) or other act of God. No refund is due to the customer if the customer cancels less than 14 days before the reserved booking date (s). Customer will be charged full charter amount, plus any service fees (if necessary), landing fees and gratuity, if cancelled less than 24 hours prior to booked date. Prices are subject to change without notice.
Weather Cancellations
Alternate Plans
The Fish You Catch
Offensive and Abusive Customers
Our Captains have the right to terminate any charter if any customer on board our boat becomes verbally or physically abusive to any of our crew. Verbal insults and threats are taken seriously. If a customer continually insults or berates any of our crew members to the point that it becomes abusive, our Captains have strict instructions to return to port and instruct the abusers to get off the boat. Proper authorities will be called in if necessary such as USCG, FWC, Marine Police or local Police.
If you or any one in your group becomes abusive verbally or physically with any crew member to the point that your charter has to be terminated early you give up all rights to any refund of costs.
Remember our guys fish hundred’s of charters a year and are always doing their best to keep all of our customers safe while creating the best fishing experience that they can. Some days the fish just don’t bite or customers get sea sick on calm days, please remember the crew is doing the best they can for you.
